Refund policy

British Hypermarket strives for a quick, easy, and positive return experience and has established the following guidelines in the event a purchase must be returned or exchanged:

Occasionally, a mistake in shipment could occur. If this does happen, and you receive the incorrect goods, British Hypermarket will provide a refund for the cost of the goods.  To receive a refund, you must notify us within 24 hours of receipt of goods.

Damaged Items

If you receive your order damaged, contact British Hypermarket within 24 hours. We will require photographic evidence of the damages as well as you retaining the packaging.  This is to ensure we can claim agaisnt our courier who will require proof inorder for a succesful claim.  You must also sign for the package damaged if you feel the goods have been damaged or tampered with.  These steps must be followed to ensure the courier accepts liability and to avoid any disputes.

We do accept returns of erroneous goods provided they are:

  • In good, saleable condition.
  • Within their "sell-by" or "use-by" date.
  • In original packaging with seals intact.

Items we DO NOT accept as returns:

  • Baby Food
  • Baby Milk
  • Bread Cakes
  • Perishable Items
  • Used Items
  • Damaged Items

British Hypermarket customers are responsible for return shipping costs.

If we receive your order returned undeliverable due to incorrect address or the shipping carrier was unable to deliver your package, British Hypermarket will gladly re-ship or refund your order. If your order is re-shipped, additional shipping charges will be required.


British Hypermarket uses SagePay and Worldpay as our payment providers. All refunds are provided through the payment provider you chose at checkout. Exchange rates differ per payment provider and British Hypermarket has no control over payment provider exchange rates.

British Hypermarket reserves the right to restrict or refuse returns, refunds, and exchanges.