Terms of service




"You" and "your" refer to you, as a user of the Site. A "user" is someone who accesses, browses, crawls, scrapes, or in any way uses the Site. "We," "us," and "our" refer to British Hypermarket and http://www.britishhypermarket.com/.


"Content" means text, images, photos, audio, video, location data, and all other forms of data or communication. "Your Content" means Content that you submit or transmit to, through, or in connection with the Site, such as ratings, reviews, compliments, invitations, check-ins, messages, and information that you publicly display or displayed in your account profile. "User Content" means Content that users submit or transmit to, through, or in connection with the Site. "British Hypermarket Content" means Content that we create and make available in connection with the Site. "Third Party Content" means Content that originates from parties other than British Hypermarket or its users, which is made available in connection with the Site. "Site Content" means all of the Content that is made available in connection with the Site, including Your Content, User Content, Third Party Content, and British Hypermarket Content.

Terms of Sale

This page tells you the terms and conditions on which we supply any of the products listed on our website, http://www.britishhypermarket.com/, to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.

At checkout, please click on the check box marked "I accept the http://www.britishhypermarket.com/ terms and conditions" if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

Information About Us

http://www.britishhypermarket.com/ is a site owned & operated by Reuben & Rene Global Ltd.

We are registered in (UK) under company number (10385571) and with our registered office at (19 Warren Park Way, Enderby, Leicester, LE19 4SA.

Our Customer Service Address is (as above).

1. How the Contract is Formed

After placing an order, you will receive an e-mail from us confirming that your order is being processed. We will charge your credit or debit card at the time of checkout.

All orders are subject to acceptance by us by sending you an e-mail confirming dispatch (the Dispatch Confirmation), at which stage the contract is formed. If we cannot fulfil your order for any reason, we will let you know as soon as possible and provide a full refund.

2. Consumer Rights

If you are contracting as a consumer, you may cancel a contract at any time within 14 calendar days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy.

To cancel a contract, you must inform us in writing or by sending an email to http://www.britishhypermarket.com/. You must return the Product(s) to us as soon as possible at the Customer Service Address above in an unused, undamaged condition. You are responsible for paying the cost of returning the Product(s).

Please note that you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Except where a Product is defective, you may not cancel a contract for the supply of any of the following:

  • Products produced or altered to your own specification;
  • Perishable goods, including fresh foods or plants;
  • DVDs or CDs where you have broken the seal;
  • Magazines.

3. Availability and Delivery

We aim to dispatch your order within 72 hours of receipt and it should be with you within 2 to 10 working days of dispatch (Most European destinations 2 to 5 working days, non-European countries 4 to 10 working days approximately). UK weekends and Bank holidays are not classed as working days. Because we use a third-party delivery service, these times are estimates and not guarantees. However, please let us know if you do not receive your order in good time and we will look into the matter. Delivery times may be longer for certain products.

Where a product is out of stock we will offer you a refund or, where you have agreed, provide a substitute product.

All descriptions, product images and weights are those of the original manufacture and are intended to give a general description of the goods. The weight to be shipped includes the weight of packaging for the goods.

If purchasing chilled items, these will be delivered separately. You will be supplied with an estimated delivery date, and subsequently a tracking number which will enable you to access accurate details of the delivery progress and status of your parcel online. You agree that either yourself or another person will be in to accept delivery of chilled items, and that British Hypermarket cannot be held responsible for chilled goods that spoil as a result of nobody being available to take delivery of the goods.

If purchasing chilled items and a parcel should arrive damaged, the driver will give you a document reporting the damage and may ask to stay and witness you open the box to check the contents. In this scenario, you must report it to British Hypermarket immediately and send British Hypermarket a copy of the papers. If the driver does not provide you with this document detailing the damage, any damaged box should be refused at the door.

4. Price and Payment

Prices include VAT (but this may change due to BREXIT and other changes within online Terms of Sales) but exclude delivery costs, which will be added to the total amount due before you place your order. You are given the option of correcting any errors before you confirm your order to us.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

If we have made a pricing error by displaying a lower price than the correct price, we will either contact you for instructions before dispatching the Product or reject your order and notify you of such rejection. If the pricing error is unmistakeable, we are under no obligation to provide the product to you at the incorrect (lower) price.

If we have incorrectly displayed a higher price, we will confirm the correct price to you in the Dispatch Confirmation and refund the difference to your card.

We will charge your credit or debit card at the time of checkout.

All payments shall be made in United Kingdom pounds sterling unless specified otherwise. Please note that British Hypermarket cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorisation of your credit/debit card.

For Wholesales Orders prices will vary due to quanties being bought.  Discounts are offered based on case by cace scenario and type of product being purchased.  All wholesales order are quoted Excluding Vat and Exworks Terms.  All quotes to be be formally sent via email and purchase order.  Wholesalers/Distributors are urged to contacting us prioring to making any large pruchases.  All wholesale orders to be prepaid before goods are dispatched.  Payments methods accepted PAYPAL/CHAPS/BAQS or Credit Card.

5. Refunds and Returns

British Hypermarket strives for a quick, easy, and positive return experience and has established the following guidelines in the event a purchase must be returned or exchanged:

Occasionally, a mistake in shipment could occur. If this does happen, and you receive the incorrect goods, British Hypermarket will provide a refund for the cost of the goods.

To receive a refund, you must notify us within 5 business days of receipt of goods.

We do accept returns of erroneous goods provided they are:

  • In good, saleable condition.
  • Within their "sell-by" or "use-by" date.
  • In original packaging with seals intact.

Items we DO NOT accept as returns:

  • Baby Food
  • Baby Milk
  • Bread Cakes
  • Perishable Items
  • Used Items
  • Damaged Items

British Hypermarket customers are responsible for return shipping costs.

If we receive your order returned undeliverable due to incorrect address or the shipping carrier was unable to deliver your package, British Hypermarket will gladly re-ship or refund your order. If your order is re-shipped, additional shipping charges will be required.


British Hypermarket uses SagePay and Worldpay as our payment providers. All refunds are provided through the payment provider you chose at checkout. Exchange rates differ per payment provider and British Hypermarket has no control over payment provider exchange rates.

Damaged Items

If you receive your order damaged, contact British Hypermarket within 24 hours. We will require photographic evidence of the damage so that we may make a claim with the shipping courier. Please keep all packaging in the event the courier requires this for the damage claim. These steps must be followed to ensure the courier accepts liability and to avoid any disputes.

British Hypermarket reserves the right to restrict or refuse returns, refunds, and exchanges.

Import Duty and Customs

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount (for more information, please contact us).

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

The bovine goods advised on this website have been produced in accordance with the Bovines and Bovines Products (Trade) Regulations 1999.

It is also illegal to take personal exports of bovine products out of the country, unless accompanied by the appropriate veterinary certification.

6. Terms

By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark law.

7. Disclaimer

The materials on http://www.britishhypermarket.com/ are provided "as shown". British Hypermarket makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, British Hypermarket does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its internet website or otherwise relating to such materials or on any sites linked to this site.

8. Limitations

In no event shall British Hypermarket or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on our internet site or offered services, even if we or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

9. Revisions and Errors

The materials appearing on our website could include technical, typographical, or photographic errors. British Hypermarket does not warrant that any of the materials on its website are accurate, complete, or current. We may make changes to the materials contained on its website at any time without notice.

10. Cancellations

We reserve the right to refuse, modify, or cancel any orders or portion of orders placed through the Sites. For orders paid for through the Sites, if your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account for the amount of your order.

11. Limitations on Quantity

We reserve the right to limit quantities to normal retail purchases (including after you submitted your order). Additionally, British Hypermarket reserves the right not to sell any products to individuals or businesses that appear to be resellers (as determined in British Hypermarket’s sole discretion).

12. Links

British Hypermarket has not reviewed all of the sites linked to its internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user's own risk.

13. Site Terms of Use Modifications

We may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

14. Governing Law

Any claim relating to http://www.britishhypermarket.com/ shall be governed by the laws of the country of note without regard to its conflict of law provisions.

15. English Language

In the event of a conflict between these Terms and a foreign language version of our Terms of Use, the English language version of these Terms governs. All disputes, claims and causes of action (and related proceedings) will be communicated in English.

16. Gift Cards

British Hypermarket Gift and Food Cards may be purchased online at www.BritishHypermarket.com. The following terms and conditions apply to all purchases of British Hypermarket Gift Cards:

British Hypermarket Gift Cards may be used for the purchase of merchandise at www.BritishHypermarket.com

British Hypermarket Food Cards may only be used to purchase qualifying food items.

British Hypermarket Gift and Food Cards have no inactivity or service fees for non-use and do not have an expiration date.

British Hypermarket Gift and Food Cards may not be used to purchase other gift cards, including those sold online at www.BritishHypermarket.com.

British Hypermarket Gift and Food Cards are not for resale, are not redeemable for cash or monetary credit and cannot be returned for a cash or credit refund.

A lost or stolen British Hypermarket Gift or Food Card cannot be replaced without the original proof of purchase, and replacement of such card will be with another of the same type of card having the credit balance only as shown by our records.

British Hypermarket reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift or food card is either redeemed or attempted to be redeemed through the BritishHypermarket.com website.

British Hypermarket reserves the right to change these terms and conditions from time to time in its sole discretion. Such changes shall be posted here.

British Hypermarket Gift Card use online at www.BritishHypermarket.com is also subject to BritishHypermarket.com's Privacy Notice.

17. Copyright policy, notice and claim information

All materials on this site, whether separate or compiled, including, but not limited to, text, graphics, audio clips, logos, buttons, images, digital downloads, data compilations, software, icons, html code and xml code, as well as all copyright, patent, trademark, trade dress, and other rights therein, are owned or licensed by British Hypermarket and its third-party information providers, and are protected by UK and international intellectual property laws.

18. Colors

Colors of the products on the Site are displayed as accurately as possible. Because the colors of products will look differently on different computer monitors, however, we cannot guarantee that your monitor’s display of any color will be the same as the color of the product received.

19. Our Details

Our details are:

Reuben & Rene Global Ltd T/A British Hypermarket , 19 Warren Park Way, Enderby, Leicester, LE19 4SA, United Kingdom

email: sales@britishhypermarket.com

Tel: +44 (0) 116 3484309